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Returns
Important Information
We wish to draw your attention to some important terms relating to Returns: 

  • We offer you the ability to return your completely unused goods in their original packaging, upon proof of purchase, within thirty 30 days of receipt. You must inform us of your intent to return within 14 days of receiving the goods and the item must be returned to us by day 30.
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 We work hard to make sure that the description, imagery and specification of our products are correct and accurate as possible. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. While the colour reproduction, material description and dimensions of the products are a close representation, we cannot accept any responsibility for any variation in size or material nor colour howsoever caused.
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 As long as you return your goods to us in line with our Returns Policy, which is incorporated within these Conditions you will receive a refund for the goods. 

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 Our simple returns policy means that you can shop hassle free at Dexter & Fox. 
If for any reason you are not satisfied with your purchase you can return your goods, we must be notified within 14 days of receiving your goods and complete your return within 30 days of first being notified. We will be happy to offer you a replacement (stock dependent) or a full refund. 

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 This is only applicable if the item/s returned are complete, in resalable condition, unused and with the correct packaging. We reserve the right to charge a 20% repackaging fee for item/s that need repackaging, this can be deducted from your refund.
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 Please note E-Gift Cards, Dried Flowers and other Perishable items are non-refundable
Damaged On Arrival
We quality check our products before leaving our Unit, however on rare occasions the products may become damaged in transit with our couriers. In the unfortunate event that your order arrive damaged, you must contact contact us within 48 hours of delivery. We will ask you to email a photograph of the damage and describe the issue. 
Please note that without the correct information and imagery, or within the 48 hours timeframe, we will be unable to investigate the issue.
Handmade & Natural Products
Some of our Handcrafted and Natural based items will have individual characteristics and natural defects/marks. Differences in the grain, texture and colour may be apparent from one product to another
How To Return
Please contact us via our contact form Here to arrange your return or obtain a quote for a collection charge. Please include pictures and description for Faulty/Damaged products. Please remember you must contact us within 14 days of receipt, or we will be unable to process the return. 
Refunds & Timescales
Your refund will be processed within 14 days of your item being received or cancelled. All refunds will be made to the original method of payment, and we are unable to process refunds except to the original source of payment. You will be notified by email when your refund has been processed. Once processed, the time it takes for the funds to hit your bank account is based on the particular financial institution used to make the original payment.